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SHOPPING BAG - $0.00
 

CUSTOMER SERVICE

CONTACT US
For fastest assistance, please contact us by email. All calls are returned within one business day.

Email: customerservice@jordanapaige.com

Phone: 408.439.3756

Hours: Monday through Friday, 9:00am to 5:00pm PST
ORDERING & PAYMENT
Online Orders: Shop online to be able to track your order and access order history. 

Our site is secure, so your personal information is safe. However, if you prefer to order by phone, contact us Monday through Friday 9:00am to 5:00pm PST at (408) 439-3756.

Methods of Payment: We accept Visa, Mastercard, American Express, Discover and PayPal.

Sales Tax: All orders placed using a California billing address are charged sales tax. 
SHIPPING
Receive free shipping on orders with U.S. delivery addresses. Click here for details.

Shipping cost is calculated at time of checkout. Orders are shipped from Santa Cruz, CA. Most orders ship within 1 to 2 business days.

FedEx Ground Home Delivery (up to 5 business days), Express (3 business days) and 2Day (2 business days) are available for orders delivered anywhere in the United States.

Shipping via USPS is available for orders shipped outside of the US. International delivery times vary depending on your location. Jordana Paige is not responsible for customs fees.

Jordana Paige is not responsible for any delays, losses or increased delivery charges caused by mistaken or incorrect delivery addresses. FedEx does not deliver to P.O. boxes. Please provide a physical address for delivery.


TRACKING
To view the status of your order and track it, please login to your account. Select “My Account” from the top right menu. Select “view” next to the order you would like to track. A tracking number with a link for tracking is available on this page.

Jordana Paige is not responsible for delays or losses. For tracking inquiries, please contact FedEx at 1-800-GoFedEx for assistance. If FedEx determines your shipment is lost, please contact us so that we can file a claim with FedEx and re-ship your order.

GIFTS
GIFT CARDS
Gift cards must be redeemed at JordanaPaige.com, toward the purchase of products listed in Jordana Paige’s online catalog. Gift cards cannot be used to purchase gift cards. Gift cards are not redeemable for cash and cannot be returned for a cash refund. Products purchased with a gift card cannot be returned for cash. Any unused balance will remain in the gift card account and is not transferable. Gift card cash value is 1/10 of one cent. Jordana Paige is not responsible for lost or stolen gift cards. Jordana Paige reserves the right to change these terms and conditions from time to time at its discretion. The risk of loss and title for gift cards pass to the purchaser upon mailing to the recipient.


GIFT WRAP
Gift wrap is not available at this time. A complimentary greeting card is available. Enter your greeting at checkout and we’ll handwrite your message on a card.
RETURN POLICY
Free Returns
If you purchased an item through JordanaPaige.com and are unhappy with it for any reason, please contact us within two weeks of receiving the item using our return label request form. If you will be returning the item from a U.S. address we will send you a pre-paid return label. We do not offer free returns on items being shipped from outside of the U.S. For international returns we will provide you with an RMA number and a return address.

Items must be returned in new, re-saleable condition. Jordana Paige reserves the right to refuse any merchandise returned to us damaged or not in re-saleable condition. Upon receipt of the item you will receive a full refund for the item. If you paid for shipping to receive the item, the shipping cost is not refundable.

No credit or exchange will be given to an item received without using our pre-paid FedEx label or RMA number.

Jordana Paige does not accept returns or exchanges after two weeks. If it has been longer than two weeks and your item is defective, please review our warranty information below.


Damaged or Incorrect Item
If the item you received was damaged or incorrect, please contact us within two weeks of receiving the item. Fill out our return label request form. We will provide you with a pre-paid return label and ship you a new item. If the item was damaged in shipping, please save the box your handbag was shipped in. 


WARRANTY
All Jordana Paige handbags purchased from our online store are protected by a one-year limited warranty, effective on the date you receive the handbag, as indicated by the shipping tracking number. 

Jordana Paige’s one-year limited warranty warrants your handbag against all defects in materials and workmanship only. This warranty does not cover damage incurred from normal wear and tear, accidents or misuse, or from any alteration, service or repair performed by any other party other than Jordana Paige. Warranty does not cover handbags purchased from third-party sellers. Proof of purchase is required. Handbags covered by this warranty will be repaired or replaced, at our discretion, free of charge. 

Contact us at customerservice@jordanapaige.com to request a pre-paid return label. 


RETAIL LOCATIONS & WHOLESALE
Jordana Paige bags are sold exclusively at JordanaPaige.com. Enjoy free shipping and free returns to experience our products risk-free.


PATTERNS
All Jordana Paige patterns are available on Ravelry.


Pattern Support: Please use our group forum at Ravelry.com for pattern support.


ERRATA

JP011 – Royce - Version 1
750(825, 935, 1040, 1145, 1270, 1410) yards of Worsted weight yarn

JP010 – Mila – Version 1
Shape Crown, Rnd 3 should read: *K1, yo, k3tog, k2tog, k3tog, yo, ssk, k1, yo, ssk, yo, k1, repeat from * to end. 84 sts. 

JP008 – Emmery – Version 1
Cable Cast On method should be used in sections labeled “Cast on for Double-Breasted” and “Buttonholes”, not Figure 8 method. 

RIGHT FRONT RUFFLE:
Row 2: K4, *m1, k1, m1, k4, repeat from * to last 5 sts, k5.
Row 4: K5, *m1, k1, m1, k6, repeat from * to last 4 sts, k4.
Row 6: K6, *m1, k1, m1, k8, repeat from * to last 3 sts, k3.
Row 8: K7, *m1, k1, m1, k10, repeat from * to last 2 sts, k2.
Row 10: K8, *m1, k1, m1, k12, repeat from * to last 1 sts, k1.

JP007 – Catalina – Version 2
Chart 6: The last stitch of rows 32 and 34 should be no stitch. The first stitch of row 33 should be no stitch. 

JP006 – Sylvar – Version 1
The first round of the yoke should read:
Next rnd: P41, pm, p13, pm, p41, pm, p13, pm. 

JP003 – Charlie – Version 1
Please refer to the written instructions for rows 13 and 25 of the New Wave Pattern instead of the chart. The last stitch of rows 13 and 25 should be ssk instead of sl1-k2tog-psso.


ABBREVIATIONS

alt alternate
approx approximately
beg begin(ning)
BO bind off (cast off)
C1 over 2 left P Slip one to cable needle, hold in front. Purl two, knit one from cable needle.
C1 over 2 right P Slip two to cable needle, hold in back. Knit one, purl two from cable needle.
cab cable
CC contrasting color
cn cable needle
CO cast on
cont continue(ing)
dec decrease(ing)
dpn double pointed needles(s)
foll follow(s)(ing)
g grams
inc increase(ing)
incl including
inst instructions
k knit
k tbl knit through back of loop
k2tog knit two together
kfb knit into front and back of stitch
left twist Slip one stitch to cable needle, hold in front. Knit one, knit one from cable needle.
left twist, purl bg Slip one stitch to cable needle, hold in front. Purl one, knit one from cable needle.
m meter(s)
MB make bobble
MC main color
m1 Make 1 stitch: Insert left needle, from front to back, under strand of yarn which runs between last stitch on left needle and first stitch on right needle; knit this stitch through back loop.
mm millimeters
mult multiple
opp opposite
oz ounces
p purl
p2tog purl two together
patt(s) pattern(s)
pfb purl into front and back of stitch
pm place marker
psso pass slipped stitch(es) over
rem remaining
rep repeat
rev St st reverse stockinette stitch
right twist Slip one stitch to cable needle, hold in back. Knit one, knit one from cable needle.
right twist, purl bg Slip one stitch to cable needle, hold in back. Knit one, purl one from cable needle.
RS right side(s)
rnd(s) round(s)
sc single crochet
SK2P slip 1 stitch, knit two together, pass slipped stitch over
Slp2kw slip 2 stitches as if to knit
Slp2kw k1 p2sso slip 2 stitches as if to knit, knit 1, pass 2 slipped stitches over knit stitch
ssk slip 2 stitches as if to knit, then knit those 2 stitches together
SSP slip 2 stitches as if to purl, then purl those 2 stitches together
sl slip
slp slip one as if to purl
sl st slip stitch
st(s) stitch(es)
St st stockinette stitch
tbl through back of loop(s)
tog together
WS wrong side(s)
w&t Wrap and turn. Bring yarn to front of work between needles, slip next st to right-hand needle, bring yarn around this st to back of work, slip st back to left-hand needle, turn work to begin working back in the other direction.
yo yarn over
* * repeat directions between ** as many times as indicated
inch(es)

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